Privacy Policy
Your privacy is fundamental to how we design and build our products.
Last updated: May 21, 2026
Cortyxia Labs LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI memory and context services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and job title. This information is used to provide our services, communicate with you, and verify your identity.
Usage Data
We collect information about how you use our services, including API calls, feature usage, performance data, and interaction patterns. This helps us improve our services and provide technical support.
Content Data
When you use our memory and context services, you may provide content such as documents, code snippets, conversation logs, and other data. We process this data to provide our services but do not use it to train our models without your explicit consent.
Technical Data
We automatically collect IP address, device information, browser type, operating system, and other technical data. This is used for security, analytics, and service improvement.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our AI memory and context services, including processing your data through our systems.
Communication
We use your contact information to send service updates, security alerts, technical notifications, and marketing communications (with your consent).
Security and Fraud Prevention
We use your information to detect, prevent, and address technical issues, fraud, and security threats to protect our users and services.
Analytics and Improvement
We analyze usage patterns and performance data to improve our services, develop new features, and optimize user experience.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use industry-standard encryption protocols to protect your information.
Access Controls
We implement strict access controls, authentication requirements, and monitoring to prevent unauthorized access to your data. Our employees undergo background checks and security training.
Data Isolation
Your data is logically isolated from other customers' data. For enterprise customers, we offer dedicated infrastructure options for additional isolation.
Security Audits
We undergo regular security audits, penetration testing, and compliance assessments including SOC 2 Type II, GDPR, and HIPAA where applicable.
Data Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who perform services on our behalf (e.g., cloud infrastructure, analytics, customer support) under strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
Data Retention and Deletion
Retention Period
We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Account Deletion
You may request deletion of your account and associated data at any time through your account settings or by contacting our support team. We will delete your data within 30 days of your request, subject to legal obligations.
Data Anonymization
When we no longer need your personal data, we may anonymize or aggregate it for analytics purposes. Anonymized data cannot be linked back to you.
Backup and Recovery
We maintain backups for disaster recovery purposes. Backup data is securely deleted according to our retention schedule when no longer needed.
Your Rights and Choices
Access and Portability
You have the right to request access to your personal data and obtain a copy in a structured, commonly used format. You can export your data through your account dashboard.
Correction and Deletion
You can correct inaccurate or incomplete personal information and request deletion of your data, subject to certain legal exceptions.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your account preferences.
Data Processing Restrictions
You can object to or restrict processing of your personal data in certain circumstances, such as for direct marketing purposes.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: cortyxialabs@gmail.com
Address: Cortyxia Labs LLC
For data protection inquiries from EU residents, please include "GDPR Request" in your subject line.
International Data Transfers
Cortyxia Labs LLC is based in the United States. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
For transfers from the European Economic Area (EEA), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission and other appropriate legal mechanisms to ensure your data is protected.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.